Shannon Serr

Shannon Serr was incredibly helpful and everything was processed quickly. Our realtor who mostly works with (another lender) was very impressed with Shannon and how quickly everything went.

Brendan C. Tinley Park, IL

Shannon has taken care of our mortgage 3 times. She knows what she is doing.

Robert N. Montgomery, IL

very professional - very informative - very pleasant

Colette F. Orland Park, IL

Shannon is incredible! She gives thorough information, responds quickly, and takes time to communicate with my agent and attorney. I feel well taken care of during this stressful process.

Megan M. Walpole, MA

I have only purchased one house ever, and this is my first refinance project. I have no idea what I am doing or even what questions to ask. Shannon is so helpful, thorough, and patient, and I truly appreciate it.

Tammy P. Shorewood, IL

I felt completely supported throughout the entire process. Shannon was great about frequently checking in with me to make sure I didn't have any questions and was always willing to hop on the phone with me to explain something, even on a Saturday morning.

Molly G. Chicago, IL

Shannon was always available and willing to help! Working with her was a pleasure!

Hamza M. Fridley, MN

She was prompt, easy to understand, followed up calls with emails.

Mary Pat T. South Haven, MI

Shannon was wonderful to work and quick to answer any question I had, I needed to change lenders almost a month before my scheduled closing date. Shannon worked fast to get me approved for a better rate than I would have had if I had stayed with my original lender. Shannon walked me through every step of the process and was extremely helpful during a very frustrating time. I cannot speak more highly of Shannon and the service she provided me.

Brian M. Orland Park, IL

Shannon was amazing! Totally on top of everything and made it very easy to work with her. Can't wait to do more business with her.

Charles D. Lombard, IL

Shannon Serr is amazing. She made the process as stress free as possible and made sure that we were well informed when filling out forms. We have already recommended her and loan depot to other people because of how good she was and how easy loan depot made this process. Thank you!

Vince S. Hampshire, IL

Shannon went above and beyond for me during the entire loan process. I am a first-time homeowner and Shannon held my hand during the entire process. She went out of her way to explain how the process works and always responded to any questions. I did not know how the process worked and she was very helpful in explaining each step. She did all the extra work that took the burden off me and helped me understand the final results. Working with Shannon felt like a personal experience and not just a professional relationship. I was very comfortable working with her and she gave me a personal feel during the entire process. It almost felt like I was working with a family member and they were here for me throughout the process. She was very swift in all her responses which took the stress away for me on multiple occasions. Shannon is the best person I have ever worked with and LoanDepot is lucky to have her. She is very dedicated to her clients and her job and is very knowledgeable when it comes to any loan process. She makes the other person comfortable and works with them each step of the way. I would recommend her to all my friends and colleagues who are in the market for buying a house. Thank you Shannon for all that you do!

Muhammed S. Homer Glen, IL

Everything moved along quickly and smoothly! Shannon always let us know right away what needed to be done and was able to answer any questions we had!

Andrew H. Crown Point, IN

I connected with Shannon regarding the refi of my mortgage. I had connected with her when I purchased the house few years back as well. She answered all by questions, cleared all the doubts I had and walked me through everything. I had some reservations but after talking to her I decided to proceed with the refi process. She is good!

Bigyan C. Gainesville, VA

Shannon was extremely helpful and was amazed how quick the whole process went to get our loan approved.

Herman Q. Shorewood, IL